Payments
I've worked on multiple areas of the payments space, designing for customer interfaces, merchant products, documentation and APIs.
For Booking Payments, I designed a cross-platform rewards system and worked on payment workflows for customers.
For the VTEX commerce platform, I led the team behind a brand-new merchant documentation platform and re-designed order management flows and screens for customers.
VTEX Commerce
Documentation Platform
The documentation center for the VTEX Commerce platform provides an easy way for merchants and developers to understand and integrate with the platform.
I was product designer and project lead for the new platform, working from initial project pitch and proof of concept, through design, validation and development.
The work on this project gave start to the knowledge team, today a larger team responsible for all the documentation and educational content for the platform.
See a comprehensive case study for this project.
Role
- UX Research
- UX Design
- UI Design
- Front-end Development
Old and new versions for
Help Center
Booking.com
My Rewards
My Rewards is a central hub to consolidate all rewards a customer can get on Booking.com, to better communicate status to customers and streamline the payment workflow.
The project was designed across multiple platforms: web, mobile, iOS, Android and emails. We also added rewards information to the tool used by customer service agents, so they could better resolve reward-related tickets.
Besides design and research, I also worked on the front-end implementation and collaborated with back-end developers on the API spec.
Role
- UX Research
- UX Design
- UI Design
- Front-end Development
